Refund and Returns

This document sets out the Terms & Conditions of purchasing on featurebenches.co.za and is applicable to South African customers only.

Feature Benches reserves the right to reject the returns of goods which are not returned in accordance with our Delivery & Returns Policy.

This policy is applicable only to online customers and does not extend to customers who have purchased from a Feature Benches Retail Store or a Feature Benches Stockist. Items purchased from a Feature Benches Stockist are bound under that retailer’s Returns and Exchanges Policy. Feature Benches cannot be held accountable, or provide refunds or exchanges, for purchases made outside of a Feature Benches Store or featurebenches.co.za.

If you do not understand the below Terms & Conditions, or if you have any questions, please mail any queries to info@featurebenches.co.za

 

Delivery

Delivery will be calculated on checkout according to the distance of the delivery location provided from our nearest branch.

 

Delivery Locations

featurebenches.co.za delivers only to addresses within South Africa.

Please Note: We do not deliver to PO Boxes as our shipping provider UPS, requires a signature upon receipt.

 

Delivery Time frames

All goods purchased on featurebenches.co.za will receive a tracking number sent upon dispatch to the order email address; and be delivered within 2-5 working days.

Please note, rural areas may add an additional day to delivery time frames.

Order delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company.

 

Delivery Address

Please provide an address where there will be someone to receive your purchase during office hours.

Once an order has been dispatched, Feature Benches South Africa is unable to amend delivery location or redirect product.

 

Online Returns and Exchanges Policy

Our Returns Policy is in addition to your rights under South African Consumer Law.

 

Return or Exchange Requirements

Feature Benches  is passionate about ensuring that you are completely satisfied with your purchase. If you change your mind about an item purchased on featurebenches.co.za, you are entitled to an exchange or refund within 15 days of receipt should it meet the below requirements:

– Proof of purchase needs to be included

– Product in original condition, including  unworn and unwashed

– For all returns requests please send a detailed mail to info@featurebenches.co.za and once authorised a collection will be arranged. Feature Benches does not accept returns or exchanges sent separately by customer.

PLEASE NOTE: Delivery costs incurred on an exchange or refund order is at the customers’ expense and cannot be refunded unless deemed faulty by a Feature Benches representative.

 

Delivery Address

Please direct all return or exchange packages to:

Feature Benches South Africa
557 Pretoria Road,
Fairleads,
Benoni

 

Refund Payments

Refunds will be processed in the method as the original payment within 5 business days of Feature Benches receiving the returned product. Notification will be sent to nominated email address at the time of this transaction.

PLEASE NOTE: Feature Benches cannot be held accountable for banking institution processing timeframes.

 

Exchanges or Replacements

Feature Benches offers exchanges and/or replacements that meet the required criteria subject to product availability.

These will be processed within 5 business days of receipt and notification of this transaction will be provided to the nominated email address.

Should a faster exchange be required, Feature Benches recommends visiting a Feature Benches Store, or alternatively sending the item back for a refund and placing a separate order online for the new item. Feature Benches will not accept out of pocket expenses should a customer choose this option.

 

Different Value Exchange

Should the item requested for exchange be different value as that of the product being returned, one of two scenarios will occur:

1. A variance where payment is owed to the customer will be refunded as per the original order payment method.

2. A variance where payment is owed to Feature Benches, a Customer Service Representative will contact the customer prior to processing and dispatch to take additional payment.

Primary contact will be made via telephone. If unanswered a voicemail will be left and an email sent to the nominated email address.